Canadian financial institutions face a dual challenge of serving customers via digital channels and managing risk and compliance
Automation could produce more than US$500 billion in additional revenues for the global financial industry by 2020
Manulife Par is designed for clients who have maximized non-registered and registered savings options
Manuel Morales’s main task will be to head AI research and implementation at the bank to improve customer experience
Applications of computer vision are new to the financial services industry
The interdisciplinary team encourages students and researchers to develop real-world banking solutions and applications
Machine learning could help regulators improve oversight
The chatbots have been fed with the top customer questions received at BMO’s call centre and the bank’s websites
Despite growing fear of the growing use of AI, evidence suggests it will serve as an aid to human interactions rather than replace these relationships
RBC program aims to support and grow emerging artificial intelligence talent in Canada