Ottawa has passed sweeping legislation that may catch even routine marketing or other messages to contacts, clients and others. How to ensure you don’t run afoul of the new rules
RBC Royal Bank, TD Waterhouse named top customer service firms
More email marketing tips
How to make your message stand out in crowded inboxes
Organize your inbox and personalize your outgoing messages
Anecdotes and solutions to problems are key to getting readers’ attention
These simple tips can prevent email blunders
Use the subject line, make sure the recipient wants to hear from you and don’t rule out an old-fashioned conversation
Fewer consumers will have access to professional financial advice